Quotation Request

Enquire

We approach every wedding with care and clarity. Our enquiry process is intentionally thorough, as shaping a pets role within a wedding environment requires more than surface detail. The context you share here allows us to offer guidance that is steady, honest, and welfare-led from the outset.

Your Enquiry Type

Canine

Feline

STEP 1 OF 3

About You & Your Wedding

Gathering key details to personalise your proposal and ensure a seamless experience for you and your dogs.

THE BASICS

Gathering key details to personalise your proposal and ensure a seamless experience for you and your dogs.

Your Full Name

Please specify an answer

Partners Full Name

Please specify an answer

Email Address

Please specify an answer

Your Wedding Date

Please select a date.

Wedding Venue & Postcode

Please specify an answer

If your venue has multiple locations, please specify the exact address for smooth planning.

Dog(s) Name(s)

Please specify an answer

Dog(s) Breed(s)

Please specify an answer

STEP 1 OF 3

About You & Your Wedding

Gathering key details to personalise your proposal and ensure a seamless experience for you and your cats.

THE BASICS

Gathering key details to personalise your proposal and ensure a seamless experience for you and your cats.

Your Full Name

Please specify an answer

Partners Full Name

Please specify an answer

Email Address

Please specify an answer

Your Wedding Date

Please select a date.

Wedding Venue & Postcode

Please specify an answer

If your venue has multiple locations, please specify the exact address for smooth planning.

Dog(s) Name(s)

Please specify an answer

Dog(s) Breed(s)

Please specify an answer

STEP 2 OF 3

Planning & Practicalities

The following questions give us the practical context we need to plan carefully. Understanding temperament, sensitivities, and expectations allows us to approach your day with steady, considered guidance.

Planning & Practicalities

The following questions give us the practical context we need to plan carefully. Understanding temperament, sensitivities, and expectations allows us to approach your day with steady, considered guidance.

If Hounds & Heritage were to support you in shaping the right role for your dog on your wedding day, what would feel most important to you?

Every dog experiences a wedding environment differently. Some thrive in the energy of people and movement, while others feel safest with structure and familiarity. Taking a moment to share what feels most important to you helps us shape a role that honours both your vision and your dog’s comfort.

Please specify an answer

Is there anything Hounds & Heritage should know in advance - such as ongoing training, sensitivities, or quirks - to help support your dog fully?

We often find that what feels small at home can become significant in a new environment. Ongoing training, sensitivities, routines, preferences, or simply the way your dog moves through the world all contribute to how we plan their care. The more context we hold, the more thoughtfully we can support them.

Please specify an answer

If your dog’s comfort or behaviour on the day meant their role needed to be adjusted, how would you feel about adapting those plans, even if it looked different from your original vision?

Every wedding day is different, and so is every dog’s experience of it. Factors such as heat, overstimulation, or unexpected changes in schedule may require us to adjust plans in the moment to protect your dog’s wellbeing. Understanding your perspective helps ensure we approach the day with clarity, trust, and shared confidence.

Please specify an answer

STEP 2 OF 3

Planning & Practicalities

The following questions give us the practical context we need to plan carefully. Understanding temperament, sensitivities, and expectations allows us to approach your day with steady, considered guidance.

Planning & Practicalities

The following questions give us the practical context we need to plan carefully. Understanding temperament, sensitivities, and expectations allows us to approach your day with steady, considered guidance.

If Hounds & Heritage were to support you in shaping the right care structure for your cat on your wedding day, what would feel most important to you?

Please specify an answer

How does your cat typically respond to travel, being in a carrier, or arriving in unfamiliar environments?

Please specify an answer

Is there anything Hounds & Heritage should know in advance - such as routines, feeding, litter requirements, sensitivities, handling tolerance, or preferences - to help support your cat fully?

Please specify an answer

If your cat’s comfort or wellbeing meant their role needed to be adjusted, how would you feel about adapting those plans - even if it looked different from your original vision?

Please specify an answer

STEP 3 OF 3

Perspective & Meaning

The following questions help Hounds & Heritage understand your pets needs and temperament, allowing advice to be offered honestly and appropriately.

Perspective & Meaning

The following questions help Hounds & Heritage understand your pets needs and temperament, allowing advice to be offered honestly and appropriately.

Do you have any worries - big or small - about your dog being in someone else’s care, or how they might cope on the wedding day itself?

Trust matters. Entrusting your dog to someone else can feel different for every couple, and those feelings are important. If anything is shaping how you feel, whether emotional or practical, we welcome your honesty here so we can support both you and your dog with care and sensitivity.

Please specify an answer

Why is your dog’s presence on your wedding day so meaningful to you both?

Some stories are short and sweet, others are years in the making, but every couple has their own why. Maybe your dog has been with you through every milestone. Maybe they arrived at exactly the right time. Or perhaps they simply make life brighter in their own loyal, unmistakable way. We would love to hear a little about that connection, the heart behind wanting them there on your wedding day.

Please specify an answer

STEP 3 OF 3

Perspective & Meaning

The following questions help Hounds & Heritage understand your pets needs and temperament, allowing advice to be offered honestly and appropriately.

Perspective & Meaning

The following questions help Hounds & Heritage understand your pets needs and temperament, allowing advice to be offered honestly and appropriately.

Do you have any concerns - big or small - about your cat being in someone else’s care, or how they might cope on the wedding day itself?

Trust matters. Entrusting your cat to someone else can feel different for every couple, and those feelings are important. If anything is shaping how you feel, whether emotional or practical, we welcome your honesty here so we can support both you and your cat with care and sensitivity.

Please specify an answer

Why is your cat’s inclusion on your wedding day so meaningful to you both?

Some stories are short and sweet, others are years in the making, but every couple has their own why. Maybe your cat has been with you through every milestone. Maybe they arrived at exactly the right time. Or perhaps they simply make life brighter in their own loyal, unmistakable way. We would love to hear a little about that connection, the heart behind wanting them there on your wedding day.

Please specify an answer

Submitting Your Request…

This box will redirect once your request has successfully sent.

🌿 Did You Know? 🌿

For every dog we care for; on your wedding day we plant a tree! 🌳✨

We also plant a tree for each dog on your 1st, 5th, 10th, 15th, and 20th wedding anniversaries, ensuring that your story, like the trees we plant, flourishes for generations to come. 💚

✅

Thank-you! Your Enquiry Has Been Submitted.

What Happens Next?

✅ Your request is now in the system and will be reviewed.

✅ Responses are typically sent within 1–7 working days. (Timeframes may vary based on demand).

💬 Need a fast response? WhatsApp is the quickest way to reach us!

When Are Enquiries Processed?

Enquiries are reviewed on Monday, Wednesday, and Friday. (Excluding wedding days).

Response Time Expectations

🕰 Peak periods (April–October & holidays) may extend response times due to high demand.

📩 Didn’t receive a response? Check spam/junk folders before following up.

✉️ Still waiting after 7 days? A follow-up email is always welcome.

Terms and Conditions

Terms and Conditions for Hounds & Heritage Heyflow Proposal Form

Effective Date: 10th January 2026

By accessing and utilising the Hounds & Heritage Weddings Heyflow Quotation Form ("the form"), you expressly agree to adhere to the terms and conditions outlined herein. These provisions define the acceptable use of the form, the obligations of both users and Hounds & Heritage Weddings, and the parameters of liability. This document serves to ensure transparency, compliance with applicable regulations, and a clear understanding of mutual expectations. If you do not agree with any aspect of these terms, you must refrain from using the form.

1. Use of the Quotation Form

1.1 Eligibility

a) The form is available exclusively to individuals aged 18 years or older. This ensures that all users have the legal capacity to enter into agreements or initiate discussions for services.

b) By submitting information, users confirm the accuracy, completeness, and truthfulness of the details provided. Providing false or misleading information may result in immediate restriction of access or invalidation of quotations.

1.2 Purpose

a) The form is utilised to collect essential details to generate accurate service quotations tailored to individual client needs. This includes details about event logistics, pet requirements, and service preferences.

b) Any unauthorised, fraudulent, or otherwise prohibited use of the form is strictly forbidden and may result in immediate restriction of access. Such activities include, but are not limited to, submitting inquiries under false pretenses or attempting to misuse the service for purposes unrelated to its intended function.

2. Services Offered

2.1 Scope of Services

a) Hounds & Heritage Weddings provides bespoke wedding dog chaperone services, as detailed in its service packages. These services encompass everything from transportation, on-site support, and grooming to tailored care that ensures pets are seamlessly integrated into the event.

b) Submission of a quotation request does not constitute a legally binding agreement. All quotations are subject to further consultation, availability, and formal acceptance. Additional services or adjustments to initial requests may require separate discussions and updated pricing.

3. Client Responsibilities

3.1 Accuracy of Information

a) Clients bear full responsibility for ensuring that all submitted information is accurate, up-to-date, and reflective of their specific requirements. This includes details about event dates, venues, and any special considerations for pets.

b) Any changes to the details provided must be promptly communicated to Hounds & Heritage Weddings in writing. Delays in providing updated information may impact the ability to deliver services effectively.

3.2 Communication

a) Clients are expected to respond promptly to any requests for additional information that may be necessary to finalise a quotation or facilitate service planning.

b) Failure to provide timely responses may result in delays, inability to fulfil the quotation request, or forfeiture of priority placement for services on high-demand dates.

4. Pricing and Quotations

4.1 Preliminary Estimates

a) Quotations generated through the form are preliminary and based on the details provided by the client. These estimates may not account for unforeseen circumstances or additional requirements identified during subsequent discussions.

b) Final pricing is subject to comprehensive review and mutual agreement. All pricing structures are communicated transparently, ensuring clients understand how costs are calculated.

4.2 Pricing Adjustments

a) Hounds & Heritage Weddings reserves the right to revise pricing to account for changes in service requirements, additional logistical considerations, or modifications to the initial scope of work.

b) Any such adjustments will be communicated and require client acknowledgment before proceeding. Adjusted quotations will include a detailed breakdown to ensure clarity and fairness.

5. Data Privacy

5.1 Compliance

a) The processing of personal data adheres to applicable data protection laws and is governed by the Privacy Policy. This includes compliance with GDPR standards, ensuring transparency in how client data is collected, stored, and used.

b) Personal data collected via the form is utilised solely for the purpose of processing requests and delivering services. Data is stored securely and retained only for as long as necessary to fulfil the purposes outlined.

5.2 Disclosure to Third Parties

a) Personal data is not disclosed to third parties unless required for service fulfilment or compliance with legal obligations. For example, data may be shared with trusted partners involved in service delivery.

b) For a detailed overview of data management practices, clients are encouraged to review the Privacy Policy, which outlines the measures in place to protect user information from unauthorised access or misuse.

6. Limitation of Liability

6.1 Exclusions of Liability

a) Hounds & Heritage Weddings is not liable for inaccuracies or omissions in the information submitted by clients. Clients must ensure all provided details are correct and comprehensive.

b) The company is not responsible for delays, interruptions, or cancellations arising from circumstances beyond its control, such as natural disasters, strikes, or technological disruptions. Every reasonable effort will be made to minimise the impact of such events.

6.2 Data Security

a) While reasonable measures are implemented to protect client data, Hounds & Heritage Weddings assumes no liability for losses resulting from unauthorised access, breaches, or misuse of the form. Clients are encouraged to exercise caution when sharing sensitive information.

7. Cancellation and Refund Policy

7.1 Service Agreement

a) Once a quotation has been accepted and a formal service agreement executed, cancellation and refund policies specified in the agreement will apply. These policies are designed to balance client needs with operational requirements.

b) No charges are incurred for submitting a quotation request via the form. However, clients must adhere to agreed timelines for cancellations or modifications to avoid penalties.

8. Amendments to Terms

8.1 Modification Rights

a) Hounds & Heritage Weddings reserves the right to amend these terms at its discretion to reflect updates in operational practices, legal requirements, or user feedback.

b) Any changes will be published on this page, with the "Effective Date" updated accordingly. Continued use of the form constitutes acceptance of the revised terms.

9. Contact Information

9.1 How to Reach Us

a) For inquiries or concerns regarding these terms, please contact Hounds & Heritage Weddings using the following information:

- Telephone: 07799642893

- Email: admin@houndsandheritage.uk

- Website: www.maisonellarosa.co

By utilising the Hounds & Heritage Heyflow Quotation Form, you acknowledge and agree to be bound by these terms and conditions, which are designed to ensure a fair, transparent, and mutually beneficial service experience.

Privacy Policy

Effective Date: 10th February 2025

Hounds & Heritage Weddings (hereinafter referred to as "we," "our," or "us") is unwavering in its commitment to safeguarding your privacy and ensuring the secure and ethical handling of all personal data provided through the Heyflow quotation form. This comprehensive privacy policy delineates the exact mechanisms by which personal information is collected, processed, stored, shared, and protected. It further outlines the rights of data subjects and the obligations we uphold to comply with the highest standards of transparency, accountability, and legal compliance.

1. Contact Details

For inquiries regarding this privacy policy or your personal data, you may reach us at:

Telephone: 07799642893

Email: admin@houndsandheritage.uk

We encourage you to contact us directly should you have any questions or concerns about the handling of your data.

2. Information We Collect, Use, and Why

We collect and process personal data to provide superior service experiences, comply with legal obligations, and facilitate operational efficacy. Below is an exhaustive categorisation of data collected and the corresponding purposes for its use:

- For Service Provision and Enhancement

Names and Contact Details: Essential for facilitating communication and delivering requested services.

Addresses: Required for logistical planning and ensuring service feasibility.

Third-Party Information: Pertinent details of family members or other relevant parties for coordination purposes.

Usage Data: Includes interaction data from our website and services to optimise client experiences and address usability challenges.

- For Managing Client Accounts

Names and Contact Details: Utilised to create, manage, and maintain individual accounts.

Addresses: Maintained to ensure logistical accuracy and operational continuity.

Security Information: Employed to protect accounts against unauthorised access and fraud.

- For Marketing and Informational Updates

Names and Contact Details: Used for delivering promotional material, updates, or newsletters to subscribed clients.

Purchase or Account History: Analysed to offer tailored recommendations and personalised services.

- For Legal and Compliance Requirements

Names and Contact Information: Maintained to ensure compliance with statutory or regulatory obligations, such as record-keeping for tax purposes.

- For Handling Queries, Complaints, or Claims

Names and Contact Details: Used to address and resolve client concerns effectively.

Address Information: Verified when required to ensure the legitimacy of queries.

Photographs: Collected only in circumstances where they are directly relevant to the query or service.

- For Technical Analytics and Continuous Improvement

Device Information: Includes browser type, operating system, and device model to optimise digital interface functionality.

IP Address: Utilised to monitor usage trends and enhance the security of our services.

Submission Timestamps: Maintained to assess form usability and response efficiency.

3. Lawful Bases for Data Processing

Our processing activities are guided by the lawful bases defined under the UK GDPR. Each lawful basis is outlined below, corresponding to the specific purposes for which data is processed:

- For Service Provision and Enhancement

1. Consent: Explicit permission granted by clients after receiving clear and comprehensive information. Consent can be withdrawn at any time without affecting the legality of prior processing.

2. Contract: Processing is necessary for entering into or fulfilling a contract. This includes delivering bespoke services tailored to client needs.

- For Managing Client Accounts

1. Consent: Given by clients to facilitate account creation, maintenance, and security. Withdrawing consent may limit the functionality of certain services.

2. Contract: Data is processed to ensure efficient management and adherence to service agreements.

- For Marketing and Informational Updates

1. Consent: Clients explicitly opt-in to receive updates, promotions, or newsletters. Clients retain the right to withdraw consent at any time.

2. Contract: In cases where updates are essential to active service agreements, processing may proceed under contractual obligations.

- For Legal and Compliance Requirements

1. Legal Obligation: Data is processed to meet statutory or regulatory requirements, such as financial record-keeping. Certain rights, such as erasure, may not apply in these contexts.

- For Handling Queries, Complaints, or Claims

1. Consent: Provided by clients to enable detailed investigation and resolution of issues.

2. Contract: Necessary to address concerns arising from service agreements.

3. Legal Obligation: Ensures compliance with legal obligations in the context of dispute resolution or regulatory oversight.

4. Your Data Protection Rights

Under data protection legislation, you are entitled to the following rights concerning your personal data:

Right of Access: Request copies of your personal data and information about its processing.

Right to Rectification: Request corrections to any inaccuracies or incomplete information.

Right to Erasure: Request deletion of your data, subject to certain legal or contractual limitations.

Right to Restrict Processing: Request limitations on how your data is processed in specific circumstances.

Right to Object to Processing: Object to processing activities, particularly for direct marketing purposes.

Right to Data Portability: Request the transfer of your data to another organisation in a structured, commonly used format.

Right to Withdraw Consent: Revoke your consent for data processing at any time without retroactively affecting its legality.

Requests are typically addressed within one calendar month. For assistance, contact us using the details provided in Section 1.

5. Retention of Information

Personal data is retained based on operational needs and legal requirements:

Enquiry Data: Retained for a maximum of 2 years to facilitate future bookings or correspondence.

Transactional Data: Retained for up to 7 years in compliance with accounting and tax regulations.

Marketing Data: Retained until consent is withdrawn or the data is deemed no longer relevant.

6. Sharing Information

Third-Party Sharing

Personal data is shared only when necessary to facilitate services or meet legal requirements. Key examples include:

Sprout Studio: For managing customer relationships and service agreements.

Heyflow: For processing and managing form submissions.

International Transfers

Where data transfers occur outside the UK or EEA, we employ:

Standard Contractual Clauses: To ensure compliance with international data protection standards.

Adequacy Decisions: Restricting transfers to jurisdictions with equivalent legal safeguards.

7. How to Complain

If you have concerns about our data handling practices, you can:

1. Contact us directly using the information in Section 1.

2. Lodge a complaint with the Information Commissioner’s Office (ICO):

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Phone: 0303 123 1113

Website: www.ico.org.uk

8. Cookies and Tracking

Types of Cookies

Essential Cookies: Enable core functionalities of the form.

Analytics Cookies: Provide insights into user behaviour to enhance usability.

Managing Cookies

Users can modify browser settings to manage or disable cookies. Note that certain features may become unavailable if cookies are disabled.

9. Policy Updates

This policy is subject to periodic updates to reflect changes in operational practices, technology, or legal requirements. Updates will include an amended "Effective Date."

10. Contact Information

Telephone: 07799642893

Email: admin@houndsandheritage.uk

Website: www.houndsandheritageweddings.uk

By utilising the Heyflow quotation form, you affirm your understanding and acceptance of this Privacy Policy.